If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 days from the date you receive it!
Once an item has been despatched the order cannot be physically cancelled but a return can be arranged.
You will be responsible for postage costs and ensuring the item reaches us in the same condition received.
Please note that if the item returned does not satisfy these requirements we will not accept it.
Fair use applies, Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT), If you exceed the limit we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on it's merits. Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale. We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Trading Card Games. You agree that this is fair and reasonable when returning goods under this provision.
This policy does not affect your statutory rights.
Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.
Finally, note our returns policy does not extend to wholesale accounts, who can only return products that are faulty.
Damaged or Faulty Items
If you have received a faulty or damaged item you must inform us within 14 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period. Special note: Damaged cards inside blind packed products like Booster packs.