Returns Policy

Returns Policy

Orders cancelled
If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 days from the date you receive it!

Once an item has been despatched the order cannot be physically cancelled but a return can be arranged.

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.
Please note that if the item returned does not satisfy these requirements we will not accept it.

Fair use applies, Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT), If you exceed the limit we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on it's merits. Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale. We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Trading Card Games. You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.
Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.
Finally, note our returns policy does not extend to wholesale accounts, who can only return products that are faulty.

Damaged or Faulty Items

If you have received a faulty or damaged item you must inform us within 14 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period. Special note: Damaged cards inside blind packed products like Booster packs.

In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at support@chaoscards.co.uk. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.

Right to cancel  or amend any order before it has been dispatched

The customer has the right to cancel or amend any order up to the point of despatch with the exception of pre-orders as stated below.

Pre-order cancellations

You may cancel a pre-order for a full refund up until the order has shipped, which is usually one day before the official release date (on the day itself for Magic the Gathering) If a pre-order product has fallen in price since you ordered it, we can refund you or issue store credit for the difference, so you get the lower price. This applies up to the point the order is dispatched.

Return address:

 Trading Card Games
50 Hampstead Road
Liverpool
Merseyside
L6 8NH


Order lost in transit

Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. We will always endeavour to send a replacement order by tracked delivery. All reports of non delivery will be fully investigated with the courier company before any replacement is sent out.

Trading Card Games will not be liable if an incorrect delivery address has been supplied.

Any supplementary costs incurred by the customer because of any lost in transit/delayed or misrouted order are not the responsibility of Trading Card Games

Quality Guarantee & Guarantee

Trading Card Games provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.